ERP holds the key to improving productivity, streamline business processes and ensure that the business functions at the optimum level. Needless to say, the personnel handling the ERP need to be equipped with all the information necessary to use the software tool to the fullest advantage of the organization.
For a successful implementation of an ERP system, all the stakeholders including employees of the company who are going to use the software on a day to day basis need not only to know how to use the software tools but also how to exploit its capabilities to the fullest extent.
Different People, Different Needs
Different groups of employees need to know the knowledge of how best to use specific parts of the ERP suite. It is essential for managers to be properly acquainted how specific ERP modules that help in decision making. The features of the ERP that pertain to analysis also holds special value for them. Clerical workers, on the other hand, should be well versed in carrying out routine tasks via the ERP.
The Common Ground
However, all employees of a company irrespective of their position should know the basics of using the ERP software suite. They must be well aware of the overview of the ERP in question. They must know how it works and the intricate details of performing their tasks as they go about their day to day work duties. They must be conscious about how a simple action taken by them in the ERP will lead to a multitude of events throughout the organization where the ERP is implemented. Automation helps a great deal in easing the whole procedure of conducting nosiness and employees need to stay on top of the automation game. They must also be thoroughly acquainted with the business processes that have undergone modification due to the introduction of the ERP.
What the Company Needs to Ensure
The organization implementing the ERP has on its shoulders the responsibility of training its workforce about the new ERP system they have put in place. It should be clear to all employees, exactly what is going to be achieved by implementing the new system. Training should also be provided to managers so that they may change their strategies for management in line with the new ERP. The concerned staff should also be educated on total quality management. The business owners need to make sure that the new system is well received and myths surrounding the brand new way of doing things dispelled. If the employees are unsure of the functions of the new system put in place and exactly what it happens to be, how to do certain things in that system and its aim, they are in all likelihood not going to use it or use it in an incorrect fashion. This may ultimately lead to the new system’s failure. For businesses, the best way to train users about the new system is to have the department managers get well trained in the system’s use. They can then in turn train the individual employees.