Call tacking software enables business to identify where
their marketing budget is performing best, records phone calls for training and
monitoring of staff performance, as well as identifying which keyword is
driving traffic to your site and which one is being ignored completely. Learn more.
The chances are your business is losing income through
missing calls from potential customers and clients.
Many people, around 70% in fact, would rather hang up than
leave a message on a voicemail system, and the chances are that if they do not
speak to a person in your business and they speak to a person working for a
competitor, you have lost a potential sale from that customer or client.
The solution to the problem is to use call tracking software
which can record phone numbers from callers, allowing you and your team to call
the client or customer and speak to them in person.
Many businesses that use call tracking software have seen a
significant rise in their profits.
The benefits of call
Allows access to customers and clients so
potential sales leads to be followed.
Missed opportunities are significantly reduced.
Provides data analysis through identifying which
calls led to a sale
The better call tracking
software provides the following benefits
Instant notification when a call is missed. Time is very important and the sooner a
missed call is followed the better the chances of a sale
The software records when the customer or client
has been contacted and deletes the number, so time is not wasted and customers
are not annoyed by repeated phone calls
Allows the productivity of staff to be monitored
Keyword tracking which allows shows which
keywords convert to a sale, and which ones do not. This provides the information you need as to
where the budget should be allocated
Records conversations for staff monitoring and
Software of this type is rapidly being adopted by many
industries and there are several different types on the market. Many however, only offer basic functionality
which does not offer business the statistical data they need to make strategic
marketing and training decisions.
It is clear that with this type of software keywords and
other sources of custom can be monitored for performance and budget reallocated
on the strength of said performance for better and more accurate
Call tracking software is important for any type of
business, but is especially important for retail outlets, especially given that
a phone call is probably from a person with a credit card in their hand. If nobody speaks to them then your
competitors are extremely grateful and appreciative of your methods at picking
up the phone.