All too often companies and organizations devote significant time and
energy on identifying and purchasing the perfect business solutions.
Once a decision has been made and an order placed, they move on to the
next thing, forgetting two very important steps: implementation of and
training on the new systems. When this happens either employees muddle
their way through and learn the programs as best they can or they give
up and use only the basics they need to get their job done. This is a
huge waste of resources. It’s a waste of money to have purchased
business software that won’t be fully utilized and it’s a waste of
employee time to fight to learn a new program on their own.
this waste by making sure your vendor will provide implementation and
training for your organization before you make a purchase.
Don’t Forget To Ask About Implementation
software that can’t be used is a waste of money. Always ask your vendor
what it’s going to take to implement your new purchase. Find out the IT
requirements of the programs. Can your current system handle it or will
it require you to add new hardware and infrastructure? These are
additional costs you’ll have to factor in to your budget.
ask your vendor if they can help you implement your purchase and if they
provide post-implementation support. Hiring an outside vendor to help
you implement the programs can be expensive and may even cost more than
the price of the software itself.
Training Is Crucial To Getting The Most Out Of Business Software
training is another way organizations waste money when they upgrade or
change their business software. By the time a program has been purchased
and installed, companies are ready to be done with it and ready to be
done paying for it. So they skimp on teaching employees how to use the
new systems, expecting them to pick it up as they go. This is
ineffective and unproductive.
It could take months before
employees get up to speed on their own. Additionally, they might start
to resent the changes that have been imposed on them as they struggle to
keep up with their job duties and the same level of service using
programs they don’t understand. This lack of training as a way to save
money can backfire big time if employees struggle to meet customer
demands because they don’t understand how to use the new system.
you purchase new software it’s important to get employee buy-in.
Explain why you’re upgrading your system and what it means for them
(hopefully, it will make their jobs easier). The more buy-in and support
you get from employees, the more successful your transition to new
systems will be.
Ask your vendor about training before you make a
final purchasing decision. You may be able to get it bundled into your
overall price. If you don’t ask about it ahead of time, it will most
certainly cost you more to add it on afterwards or to find an outside
organization to provide it.
When the time comes to replace your
business software, remember to consider the costs of implementation and
training when drawing up your budget. Without these two critical
aspects, any changes you make could end up being more damaging and
expensive than helpful and cost-effective.